Auto body & collision — Automation for auto body shops
Estimators are with customers when the phone rings, claim details arrive in pieces, and people keep calling to ask where their car is. These are the parts software can take over, with the estimator and shop manager still deciding on repair plans, supplements, refunds and anything unusual on a claim. 40 automations fit, each with an example and workflow written for auto body & collision.
What auto body & collision automate
Showing 40 use cases for auto body & collision
- Calls & leadsPlanned for a clientAI receptionistWhen estimators are with customers, an AI assistant takes the claim details and books an estimate time.Auto body & collisionHow it works
- Calls & leadsPlanned for a clientMissed-call text-backMissed callers get a text asking for damage photos and their insurer, so they don't call the next shop.Auto body & collisionHow it works
- Calls & leadsBuilt for a clientInstant lead responseWeb and ad requests for a repair estimate get a reply right away asking for photos and a time to come in.Auto body & collisionHow it works
- Calls & leadsBuilt for a clientLead qualification & routingNew repair requests are sorted by claim or customer pay, drivable or not, and sent to the right estimator or a tow.Auto body & collisionHow it works
- Calls & leadsIn build for a clientWebsite chat assistantA website chat answers questions about estimates, rentals and repair times from your content, and books visits.Auto body & collisionHow it works
- Calls & leadsPlanned for a clientQuote follow-upCustomer-pay estimates get a follow-up on a schedule, and the estimator hears when a customer replies.Auto body & collisionHow it works
- Calls & leadsBuilt for a clientQuote & proposal builderCustomer damage photos become a draft estimate for the estimator to check before the car comes in.Auto body & collisionHow it works
- SchedulingBuilt for a clientOnline self-bookingDrivers book their own estimate or drop-off time online from the shop's real schedule.Auto body & collisionHow it works
- SchedulingAppointment remindersDrop-off reminders include what to bring and the rental reservation, and customers confirm by reply.Auto body & collisionHow it works
- SchedulingWaitlist & cancellation fillWhen a drop-off cancels, customers whose parts are already in get a text offering the slot, and the first yes is booked.Auto body & collisionHow it works
- Intake & documentsBuilt for a clientDigital intake formsDrivers fill in claim, insurer, adjuster and damage details online before they bring the car in.Auto body & collisionHow it works
- Intake & documentsClient onboardingNew fleet accounts get their agreement, approval limits, billing contact and drop-off rules set up before the first car.Auto body & collisionHow it works
- Intake & documentsDocument collectionDrivers get a checklist for claim paperwork, photos and signed authorizations, with reminders for what's missing.Auto body & collisionHow it works
- Intake & documentsBuilt for a clientDocument data extractionInsurer appraisals are read into the repair order, with any lines that differ from the shop's estimate flagged.Auto body & collisionHow it works
- Intake & documentsBuilt for a clientOrder entry automationInsurer and fleet assignment emails become draft repair orders with the owner, vehicle and claim filled in.Auto body & collisionHow it works
- Intake & documentsBuilt for a clientDocument generationAt pickup, the repair summary, parts list and written paint warranty are filled in from the repair order.Auto body & collisionHow it works
- Intake & documentsDocument classificationScanned and emailed paperwork is sorted into authorizations, rental agreements, check stubs and titles, then filed.Auto body & collisionHow it works
- Intake & documentsVisit reports from field notesTeardown photos and tech notes become a supplement report the estimator checks before it goes to the insurer.Auto body & collisionHow it works
- Customer communicationCustomer status updatesCustomers get a text when parts arrive, the car is in paint, the supplement is approved and it's ready.Auto body & collisionHow it works
- Customer communicationInbox triageThe shop inbox is sorted into assignments, adjuster requests, parts notices and complaints, each to the right desk.Auto body & collisionHow it works
- Customer communicationAI reply draftingCustomer and adjuster emails get draft replies from your records and policies, for staff to send.Auto body & collisionHow it works
- Customer communicationReview requestsCustomers get a review request after pickup, and new reviews are flagged for a reply.Auto body & collisionHow it works
- Customer communicationMeeting notes & follow-upsA review meeting with an insurer rep or fleet manager becomes a summary, action items and a draft follow-up email.Auto body & collisionHow it works
- Billing & paymentsBuilt for a clientInvoicing automationClosed repair orders become a final invoice split between the insurer and the customer's deductible, for review.Auto body & collisionHow it works
- Billing & paymentsPayment remindersInsurers and fleet accounts with unpaid repair invoices get reminders listing each claim, until they're paid.Auto body & collisionHow it works
- Billing & paymentsSupplier invoice processingParts and paint invoices are read, matched to repair orders and drafted as bills, with returns flagged.Auto body & collisionHow it works
- Billing & paymentsExpense receipt routingReceipt photos from parts runs and shop supplies are matched to card charges and coded to the repair order.Auto body & collisionHow it works
- Billing & paymentsBank and payment reconciliationInsurer payments, deductible card payments and fleet checks are matched to repair orders, with short-pays flagged.Auto body & collisionHow it works
- Billing & paymentsBooking deposits & no-show feesCustomer-pay repairs take a deposit before parts are ordered, and the manager decides on refunds.Auto body & collisionHow it works
- Inventory & operationsBuilt for a clientMulti-supplier stock lookupSearch OEM, aftermarket and recycled parts at once, with price and delivery, for the parts manager to pick.Auto body & collisionHow it works
- Inventory & operationsBuilt for a clientMaterial optimization & job costingPaint and materials used at the mixing scale are compared to what each repair order billed, so gaps show up.Auto body & collisionHow it works
- Inventory & operationsBuilt for a clientProduction tracking boardA live board shows every car's stage, from teardown to delivery, with updates from the floor.Auto body & collisionHow it works
- Inventory & operationsBuilt for a clientApproval workflowsCustomer-pay discounts, goodwill redos and sublet costs go to the manager to approve, with each answer on the order.Auto body & collisionHow it works
- Inventory & operationsCompliance trackingTracks OEM certifications, tech training, booth permits and garage insurance, and reminds before anything lapses.Auto body & collisionHow it works
- Inventory & operationsRecurring task coordinationBooth filter changes, gun cleaning, hazardous waste pickups and lot checks go out on schedule and get chased.Auto body & collisionHow it works
- Team & HREmployee onboardingA new body tech or painter gets paperwork, a respirator fit test, safety training and a tablet login lined up.Auto body & collisionHow it works
- Team & HRTimesheets & payroll prepBody and paint tech flag hours are collected per repair order, checked and sent to payroll after approval.Auto body & collisionHow it works
- Data & reportingBuilt for a clientSystem syncRepair orders, payments and parts stay in step between the estimating system and accounting.Auto body & collisionHow it works
- Data & reportingAutomated reportingA weekly report shows cars in, cars delivered, cars waiting on parts or supplements, with a plain summary.Auto body & collisionHow it works
- Data & reportingData cleanup and alertsRepair orders missing claim numbers, adjuster contacts or photos are flagged for the office to fix.Auto body & collisionHow it works
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