AI receptionist · HVAC, plumbing & electrical — Calls get booked onto the board, and real emergencies still wake up on-call
An AI receptionist for HVAC, plumbing and electrical companies answers when every CSR is busy and after hours. It asks the service questions, books routine repairs, tune-ups and estimates into an arrival window, and pages the on-call tech for gas smells, flooding and no heat in a cold snap.
AI receptionist · live call
Tue 10:20 pm · after hoursAgent: Thanks for calling. I'm the company's AI assistant, and the office is closed. What's going on?
Caller: Our furnace is blowing cold air, and we have a newborn at home.
Agent: I'm sorry. What's the address, and is it a gas furnace or a heat pump?
Caller: Gas furnace, on Maple St.
Agent: Thank you. I'm paging the on-call technician now, and they'll call you back shortly.
Routine calls
A caller wanting a water heater quote is booked into a Thursday morning estimate window in ServiceTitan.
Why it matters
Why hvac, plumbing & electrical add this
Home service calls bunch up: the first hot week, the first cold night, a Monday morning after a storm. Callers with a broken system rarely leave a voicemail. They call the next company in the search results.
After-hours answering services take a message and page someone, so routine calls still wait until morning and on-call gets woken for things that could have been booked. An AI receptionist books the routine work and only escalates what you define as urgent.
Example · illustrative
An HVAC and plumbing shop on the first cold night
At 10:20 pm a homeowner calls because the furnace is blowing cold air. The agent says it's an AI assistant, then asks for the address, the system type and whether anyone in the home is at risk. No heat with a newborn in the house is on the owner's urgent list, so it pages the on-call tech with a summary. At 10:35 another caller wants a water heater quote, and the agent books a Thursday morning estimate window in ServiceTitan.
How it works
Step by step
- Starts whenA call rings out, comes in after hours or overflows while every CSR is on a call
- 1Step 1Answer and say it's automatedThe agent answers in the company's name and says it is an AI assistant.
- 2Step 2Ask the service questionsAddress, member or not, system type, and whether it's no heat, no cooling, a leak or a tripped breaker.
- 3Step 3Book the windowRoutine repairs, tune-ups and estimates get an arrival window from the live dispatch board.
- A person decidesPage on-call for emergenciesGas smell, flooding, sparking panels and no heat in a cold snap go to the on-call tech, who decides whether to roll a truck.
By hand today
- The first hot or cold day floods the phones while CSRs are already booking.
- After-hours calls go to an answering service that only takes a message.
- The on-call tech gets a voicemail with no address or system details.
- Morning starts with callbacks to homeowners who may have called a competitor.
With the automation
- Every call gets answered, including overflow on peak days.
- Tune-ups and estimate visits land in the job system with the address and equipment noted.
- The on-call tech gets a short summary before calling the homeowner back.
- CSRs start the day with a list of call summaries, not voicemails.
What it handles
What it does alone, and what it hands over
Books on its own
Repairs, maintenance visits and estimates into arrival windows on the dispatch board, by zone and job type.
Asks on its own
Address, member or not, system type, and whether it's no heat, no cooling, a leak or an electrical problem.
Pages on-call
Gas smell, active flooding, sparking panels and no heat or cooling for at-risk people, by your rules.
Passes to the office
Billing disputes, complaints, warranty questions and anything it isn't sure about.
What stays with people
- The on-call tech decides whether to roll a truck tonight.
- Dispatch can move any booking the assistant made.
- The owner sets what counts as an emergency and which jobs it may book.
- Callers who ask for a person are transferred when the office is free, or get a callback time.
Systems it connects to
- ServiceTitan
- Housecall Pro
- FieldEdge
- Jobber
- RingCentral
- Twilio
Rules to know. The assistant says it is automated at the start of the call. Customer details stay in your field service software. In California and other all-party consent states, callers are told if the call is recorded.
Cost
Typical cost for hvac, plumbing & electrical
Typical ranges as of October 2026. Not a quote.
Ready-made tool, set up by us
An existing platform on your own account, configured for your business.
- Setup, one timepaid to Lorryn
- $1,000–$1,500
- Tool subscriptionpaid to the provider
- $50–$200 / month
Fits when your process matches what the platform already does.
Custom build
Built around how you work, with no platform subscription. You own it.
- Build, one timebasic version to full version
- $2,000–$9,000
- Running costshosting and usage, on your accounts
- ~$25–$100 / month
Fits when your systems, rules or exceptions don't match a ready tool.
Optional Automation Care: $125 · $250 · $375 / month
1, 2 or 3 hours of support a month, with monitoring and alerts included. Without it, you run it yourself after handover.
Typically works with ServiceTitan, Housecall Pro, FieldEdge, Jobber.
Booking into or writing to ServiceTitan, Housecall Pro, FieldEdge adds up to $500 to the ready-made tool (often a built-in feature) and $500–$1,500 to a custom build.
Your price depends on volume, the systems involved and how many exceptions need a person. Our team confirms a fixed price before any work starts.
From our work
Heat pump & HVAC contractor
FAQ
Questions owners ask
It covers the same after-hours and overflow calls, but it books jobs into your dispatch board instead of only taking a message, and it pages on-call by your rules.
Booking works through tools like ServiceTitan, Housecall Pro or Jobber where they allow it, or through your online booking page.
You set the list. Typical ones are gas smells, flooding, sparking panels and no heat or cooling with elderly people or infants in the home.
It can mention a membership or plan you approve, but it doesn't push. Most owners keep selling with their comfort advisors.
It takes the details, tells the caller when to expect a call, and puts the job on the office's callback list with a summary.
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