Website chat assistant · Dental practices — Website visitors get answers at night and book their first visit
An AI chatbot for a dental website answers the questions new patients ask before they book: accepted insurance, hours, first-visit steps and payment options. It books new-patient exams and hygiene visits from your schedule and sends clinical questions to the front desk with the transcript.
Website chat
Sun 9:30 pmWhy it matters
Why dental practices add this
Many people pick a dentist in the evening, on their phone, after moving or switching insurance. If the website can't tell them whether you take their plan, they move on to one that does.
A chat assistant that only answers from your own approved content gives those visitors an answer right away, and turns some of them into booked new-patient exams before the office opens.
Example · illustrative
A dental practice on a Sunday night
At 9:30 pm on Sunday, a parent who just moved to town opens the chat on a dental practice's website. She asks whether the office takes her PPO dental plan. The assistant answers from the practice's list of accepted plans and explains what to bring to a first visit. When she asks whether her son's chipped tooth is serious, it says a team member will follow up. It books both kids a new-patient exam and sends the chipped-tooth question to the front desk.
How it works
Step by step
- Starts whenA patient or parent opens the chat on the practice website
- 1Step 1Answer from approved contentAnswers come from the practice's own pages: accepted plans, office hours, new-patient steps and payment options.
- 2Step 2Collect detailsIf the visitor wants a visit, it asks for a name, phone number and insurance carrier. It doesn't ask for medical history.
- 3Step 3Book or start intakeIt offers open new-patient or hygiene times from the schedule, then sends the intake forms link.
- A person decidesHand off clinical questionsQuestions about pain, treatment options or the cost of a specific case go to the front desk with the transcript. Staff or the dentist answer.
By hand today
- Patients call to ask which insurance plans the office takes.
- New patients can't easily find what the first visit includes.
- Messages sent through the website form at night wait until morning.
- The front desk repeats office hours and parking details between check-ins.
With the automation
- Insurance, hours and new-patient questions are answered from the practice's own pages.
- Interested visitors book a new-patient exam or leave their contact details.
- Questions about pain or treatment go to staff, not the chat.
- The front desk reads the chat before calling a patient back.
What it handles
What it does alone, and what it hands over
Answers on its own
Accepted plans, hours, location, new-patient steps, payment and financing options, from your approved content.
Books
New-patient exams and hygiene visits, then sends the intake forms link.
Hands to the front desk
Pain, treatment options and case-specific costs, with the transcript.
Bilingual
It can answer in English and Spanish, or other languages your patients use.
What stays with people
- The front desk and dentist answer every clinical question.
- The practice approves all the content the assistant answers from.
- Visitors can ask for a person and get a callback.
Systems it connects to
- NexHealth
- Weave
- Open Dental
- Dentrix
- Eaglesoft
Rules to know. The chat doesn't ask for medical history. If it collects patient information, the vendors involved must sign HIPAA business associate agreements, and the data stays in accounts the practice owns.
Cost
Typical cost for dental practices
Typical ranges as of October 2026. Not a quote.
Ready-made tool, set up by us
An existing platform on your own account, configured for your business.
- Setup, one timepaid to Lorryn
- $1,050–$2,000
- Tool subscriptionpaid to the provider
- $65–$225 / month
Fits when your process matches what the platform already does.
Custom build
Built around how you work, with no platform subscription. You own it.
- Build, one timebasic version to full version
- $2,500–$7,500
- Running costshosting and usage, on your accounts
- ~$15–$75 / month
Fits when your systems, rules or exceptions don't match a ready tool.
Optional Automation Care: $125 · $250 · $375 / month
1, 2 or 3 hours of support a month, with monitoring and alerts included. Without it, you run it yourself after handover.
Typically works with NexHealth, Weave, Open Dental, Dentrix.
Booking into or writing to Open Dental, Dentrix, Eaglesoft adds up to $500 to the ready-made tool (often a built-in feature) and $500–$1,500 to a custom build.
Includes a HIPAA setup on both options: vendor agreements, accounts in your name and no patient data in our logs.
Your price depends on volume, the systems involved and how many exceptions need a person. Our team confirms a fixed price before any work starts.
FAQ
Questions owners ask
It answers only from content the practice approves. If it doesn't know, it says so and offers a callback.
Yes, where your practice software or online booking tool allows it, for the visit types you choose.
It can share the same answers and booking rules, so patients hear the same thing on the phone and the website.
It can be, with business associate agreements from each vendor and no medical history collected in chat.
It loads after the page, so it doesn't affect how fast the page itself appears.
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