Physical therapy clinics — Automation for physical therapy clinics
Referral faxes pile up, authorizations take phone calls, and patients drop off before their plan of care is done. These are the parts software can take over, with your therapists and clinic director still deciding on evaluations, treatment and discharge. 37 automations fit, each with an example and workflow written for physical therapy clinics.
What physical therapy clinics automate
Showing 37 use cases for physical therapy clinics
- Calls & leadsPlanned for a clientAI receptionistAn AI assistant answers when the front desk is busy, books evals and follow-ups, and passes referral calls to staff.Physical therapy clinicsHow it works
- Calls & leadsPlanned for a clientMissed-call text-backWhen a call is missed, the caller gets a text from the clinic number to book an eval or move a visit.Physical therapy clinicsHow it works
- Calls & leadsBuilt for a clientInstant lead responseEvaluation requests from the website and Google get a reply in minutes with open eval times and an intake link.Physical therapy clinicsHow it works
- Calls & leadsBuilt for a clientLead qualification & routingSorts new patient requests by location, program and payer type, and books them with the right therapist.Physical therapy clinicsHow it works
- Calls & leadsLead nurture sequencesPeople who had a free screen or asked about therapy but didn't book get a few short notes, and it stops when they reply.Physical therapy clinicsHow it works
- Calls & leadsIn build for a clientWebsite chat assistantAnswers questions on plans, referrals, parking and what to wear from the clinic's own pages, and books evals.Physical therapy clinicsHow it works
- Calls & leadsBuilt for a clientQuote & proposal builderDrafts a good faith estimate for self-pay patients from the clinic's cash rates and the therapist's planned visits.Physical therapy clinicsHow it works
- SchedulingBuilt for a clientOnline self-bookingPatients book and move visits online with their own therapist, while evals only go in eval slots.Physical therapy clinicsHow it works
- SchedulingAppointment remindersPatients get reminders for each therapy visit and confirm or move it by text, so the plan of care stays on track.Physical therapy clinicsHow it works
- SchedulingWaitlist & cancellation fillWhen a therapy slot opens, patients who want more visits or a better time get a text, and the first yes is booked.Physical therapy clinicsHow it works
- SchedulingRecall remindersDischarged patients get a check-in after their plan ends and tune-up reminders later, with a link to book.Physical therapy clinicsHow it works
- Intake & documentsBuilt for a clientDigital intake formsNew patients complete history, consent and insurance forms online before the eval, filed straight to the chart.Physical therapy clinicsHow it works
- Intake & documentsDocument collectionCollects the claim number, adjuster contact, prescription and forms for work injury cases before the first visit.Physical therapy clinicsHow it works
- Intake & documentsBuilt for a clientDocument data extractionReads faxed prescriptions and referrals and fills in the new patient record, referring provider and visit order.Physical therapy clinicsHow it works
- Intake & documentsBuilt for a clientDocument generationDrafts progress reports, recert letters and discharge summaries from the chart, for the therapist to finish and sign.Physical therapy clinicsHow it works
- Intake & documentsDocument classificationSorts incoming faxes: referrals, signed plans of care, auth letters and records, then files each to the right patient.Physical therapy clinicsHow it works
- Intake & documentsVisit reports from field notesTurns a home or worksite visit's checklist, photos and spoken notes into a draft report for the therapist to sign.Physical therapy clinicsHow it works
- Customer communicationCustomer status updatesTells new patients and referring offices where things stand: referral in, auth pending, approved, first visit booked.Physical therapy clinicsHow it works
- Customer communicationInbox triageSorts the clinic inbox into patients, doctor's offices, attorneys, adjusters and vendors, and routes each one.Physical therapy clinicsHow it works
- Customer communicationAI reply draftingDrafts replies to patient messages about receipts, locations and visit counts from the record, for staff to send.Physical therapy clinicsHow it works
- Customer communicationReview requestsAsks patients for a review at discharge or a milestone visit, and flags new reviews for the clinic director.Physical therapy clinicsHow it works
- Customer communicationWin-back campaignsFinds patients who dropped off before discharge, and sends a message inviting them to finish their plan of care.Physical therapy clinicsHow it works
- Customer communicationRenewal remindersReminds post-discharge patients before a cash-pay wellness or gym membership renews, with the next step ready.Physical therapy clinicsHow it works
- Billing & paymentsBuilt for a clientInvoicing automationBuilds monthly invoices for school and employer contracts from logged athletic trainer and onsite hours.Physical therapy clinicsHow it works
- Billing & paymentsPayment remindersSends copay and deductible balances with a pay link after claims process, and stops once the patient pays.Physical therapy clinicsHow it works
- Billing & paymentsBank and payment reconciliationMatches insurance ERAs and deposits to claims and patient payments, and flags underpayments and missing payers.Physical therapy clinicsHow it works
- Billing & paymentsInsurance eligibility and prior authorizationChecks PT benefits, visit limits and auth rules before the eval, and drafts auth requests for staff to submit.Physical therapy clinicsHow it works
- Billing & paymentsBooking deposits & no-show feesSaves a card at booking, shows the late-cancel policy, and charges fees only after the front desk approves.Physical therapy clinicsHow it works
- Inventory & operationsBuilt for a clientApproval workflowsRoutes patient refunds, small-balance write-offs and supply purchases to the billing manager or owner, with a record.Physical therapy clinicsHow it works
- Inventory & operationsCompliance trackingTracks therapist licenses, CEUs, CPR cards, payer credentialing and plan of care recert dates before anything lapses.Physical therapy clinicsHow it works
- Inventory & operationsRecurring task coordinationAssigns weekly and monthly clinic chores like equipment checks, hot pack unit logs and AED checks, and follows up.Physical therapy clinicsHow it works
- Team & HREmployee onboardingRuns a new therapist or aide from offer to first patients: license checks, EMR access, credentialing and training.Physical therapy clinicsHow it works
- Team & HRTimesheets & payroll prepPulls aide hours and per-visit counts for PRN therapists, flags gaps, and sends approved totals to payroll.Physical therapy clinicsHow it works
- Team & HRStaff schedulingDrafts therapist and aide schedules from availability and caseload, sends them out and fills open shifts.Physical therapy clinicsHow it works
- Data & reportingBuilt for a clientSystem syncKeeps referring doctors, new evals and discharges in step between the EMR and the clinic's referral CRM.Physical therapy clinicsHow it works
- Data & reportingAutomated reportingA weekly report of referrals by source, visits per therapist, cancellations and dropped plans, in plain English.Physical therapy clinicsHow it works
- Data & reportingData cleanup and alertsFinds duplicate charts, missing referring providers and plans of care with no cert date, and alerts who can fix them.Physical therapy clinicsHow it works
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