How an immigration law office books paid consultations around the clock, with the attorney briefed before every call
A small immigration law office handling family, employment, investor and humanitarian cases for clients from around the world. Lorryn connected an intake agent, paid booking, calendar briefings and a rebuilt website, so every consultation starts with the case, not the basics.
The whole system
One conversation replaces three people's handoffs
Booking went from buried to front and center
The office already paid for online booking, but nothing on the old site pointed to it, so people called instead. The new site leads with "Book a Consultation" on every screen, explains every practice area in plain words, and shows proof right away: client reviews and the attorney's own explainer videos.
The right questions for each type of case
The agent first asks what kind of help the visitor needs, then follows the questions that matter for that practice area. A spouse green card needs different facts than an H-1B or a bond hearing. Anyone with an upcoming court date or a detained family member is flagged as urgent for the attorneys.
Pick a time, pay, done, in the same conversation
Once the facts are in, the agent offers a few open times over the next 3 to 5 days: in person at the office, by phone or by video. The client pays the $250 consultation fee through the office's existing Calendly account, and it's credited to their legal fee if they hire the firm within 7 days. Clients can also ask for any of the seven languages the team speaks.
The attorney walks in already knowing the case
When the booking is paid, the agent writes a short briefing into the Google Calendar event: the matter, the situation, key dates, what the client wants from the call and the documents they have. The hour starts with advice, and the attorney can match the client to a colleague who speaks their language.
What changed, task by task
Each job before and after, and what the office can check in its own accounts.
Time per task, before and after
Each bar is one job, done once. Step times worked out with the office.
What the office can check
Facts its own accounts show
Four more steps, after a client hires the firm
They start from the same intake answers, so clients never repeat what they already told the agent.
Document collection
Case status updates
Engagement letters
Intake in seven languages
Planned with the owner. Times are targets, not results. Texts and calls go only to customers who contacted the business or agreed to hear from it, and they always say they are automated.
Questions attorneys ask
Does the agent give legal advice?
No. It gathers facts, flags urgent cases and books the consultation. Advice stays with the attorney.
Did the office need new software?
No. The agent uses the Calendly and Google Calendar accounts the office already had.
What about urgent court cases?
Anyone with a hearing date or a detained family member is flagged for the attorneys right away.
Times are per task, worked out with the office by walking through each step of the old process and the new one. Your times will depend on how your office runs today. The briefing shown is an example. We don’t publish clients’ revenue.