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Lorryn
Case study · Tire & auto repair · Chicago, ILLive

Six connected tools that cut a tire request from 10 minutes to 2 and restarted a used-tire business

A busy shop selling new and used tires, plus brakes, alignment, engine, AC and body work. Lorryn built one tire search across every supplier and the shop's own used stock, a photo-to-inventory tool, two AI agents and online repair booking, all feeding the same team and the same inventory.

Per online tire request10 → 2 minof rep time, from vehicle to booked install
Per used tire3 min → 30 secto log a tire: the size is read off the sidewall from a photo
Per used tire sold2 min → 0to update the lists: one inventory updates itself
Used-tire lineRestartedafter the shop had stopped buying used tires

The whole system

Each tool works on its own, and they share one inventory and one team

Where customers start Google search The shop's website Phone, text or walk-in
Where it lands Warehouse / POS inventory Shop calendar Ready-to-confirm requests for the team
Read from sidewall · 235/45 R18
Size235/45 R18
Load / speed94W
Tread depth8/32"
GradeA
Add to inventory & website
Quality levels customers see
Grade A8–10/32"
Grade B6–7/32"
Grade C4–5/32"
Every used tire inspected before it's listed.
02 · Used tires: photo to inventory

The used-tire business, back from zero

Typing every tire into Excel and then again into the warehouse system was so slow that the shop stopped buying used tires. Now one photo reads the size off the sidewall, the tire gets a quality grade from its tread depth, and it lands in the warehouse system and on the website at once.

Before · by hand~3 minutes per tire typed into two lists, then both updated on every sale and recounted to stay in sync, until the shop gave up on used tires.
With Lorryn~30 seconds per tire, and each one shows up in the same search as new tires.
3 min → 30 sec per tireA whole product line backFeeds01 Tire search
The real app · used-tire intake

Three photos in, a listing out

This is the phone app the shop uses to add a used tire. Staff take three photos, tap Read Sidewall, check the fields it marks, and save.

Each sidewall read costs about 2 cents in AI usage ($0.016 per tire).

Screens from the live app, with the shop's name removed.

03 · Tire advisor agent

"Which one should I get?" answered from real reviews

Right inside the search, customers can ask how two tires differ, or whether a used set is worth it. The agent answers from a summary of what drivers say in online reviews, in plain words, and only recommends tires that are actually available.

Before · by handThe same "what's the difference?" questions, answered by phone, again and again.
With LorrynCustomers decide on their own, then hand off to the intake agent with their choice.
Tire advisor · 235/45 R18
Touring or performance? I drive mostly on the highway, and Chicago winters.
For highway miles and winter, drivers rate the touring tire higher: quieter, longer-lasting, and better in light snow. The performance tire grips better in summer rain but wears faster. Most owners with your car pick the touring tire.
Is the Grade A used set OK for winter?
8/32" is close to new tread, so it's a good budget pick for this winter. Want me to hold the set of 4 and book the install? Alignment is free with a set of 4.
Hold the used setGo with the touring tire
New tire requestReady to confirm
Vehicle2020 Toyota Camry SE AWD Tires4 × 235/45 R18 · Used, Grade A ExtrasMount, balance & TPMS · free alignment (set of 4) InstallSaturday · 10:00 AM CustomerName and mobile collected · prefers text Asked aboutWinter driving, touring vs performance
Confirm & text customerEdit
Takes the rep about 2 minutes instead of a 10-minute phone call.
04 · Intake agent

From search to a complete request the team just confirms

When a customer is ready, the intake agent collects everything the shop needs: vehicle, tires, extras, a preferred install time and how to reach them. The rep gets one clean request instead of a phone call that starts from "what car do you drive?"

Before · by hand~10 minutes per request: vehicle, size, stock checks, compare and quote, write it up.
With Lorryn~2 minutes to confirm a request that arrives complete.
10 → 2 min per online requestBooks into05 Schedule agent
05 · Repair requests + Schedule agent

Tap the problem, pick a time, done

Tires bring customers in, and everything else is under the same roof. Customers tap what's wrong with their car, and the schedule agent offers open times within shop hours, Monday to Friday 8–6 and Saturday 9–5. Tire installs from the intake agent land in the same calendar.

Before · by hand~4 minutes on the phone for every booking.
With LorrynBooked online, day or night, with the problem already described.
4 min → 0 per bookingAlso books04 Tire installs
Car problem?
BrakesSqueak, grind, soft pedal Check engine lightLight on or flashing AC & heatBlowing warm or weak Steering & alignmentPulls to one side Noise or vibrationClunks, shakes, hums Battery & electricalWon't start, lights Oil changeOil and filter Something elseTell us on the phone
Schedule agent · next openings for AC & heat
Today 3:30 PMTomorrow 8:00 AMSat 9:30 AM
used tires near me
Tire & auto shop · Northwest Side New & Used Tires, Auto Repair | Same-day installs New and used tires, brakes, alignment, engine, AC and body work. Get a tire price by vehicle or size, or book a repair online. 4.3 ★ · 300+ Google reviews · Open until 6 PM
Get a tire priceBook a repairDirections
06 · Local search & reviews

Found on Google, and every visit has somewhere to go

Pages rebuilt around what local drivers search for, like "used tires near me", "brake repair" and "wheel alignment". Real Google reviews and short videos of real jobs sit next to every call to action, and each visit ends in a tire price or a booking instead of a lost tab.

Found on Google, booked onlineSends traffic to01 Tire search05 Repairs
Results

What changed, task by task

Each job before and after, and what the owner can check in the shop’s own systems.

Time per task, before and after

Each bar is one job, done once. Step times worked out with the owner.

One online tire request10 min → 2 min
Before
Now
Check suppliers and compare (phone request)7 min → 1 min
Before
Now
Book a repair4 min → 0, booked online
Before
Now
no staff time
Log one used tire3 min → 30 sec
Before
Now
Update lists when a used tire sells2 min → automatic
Before
Now
no staff time

What the owner can check

Facts the shop’s own systems show

Used tires are bought and sold again. The POS shows used-tire sales after a stretch with none.
Every online request arrives complete. Vehicle, size, chosen tire and time, in the shop’s queue.
Repairs book themselves. Online bookings land on the shop calendar within shop hours.
Used tires show online when photographed. The website and the warehouse system read from the same list.
Run a shop, a parts counter or a service business?Describe how it runs today. Lorryn AI answers in a minute with what could change and a rough estimate.
Coming next

Five more tools, built on what the shop already has

Each one uses the same tire search, intake agent and shop calendar that are running today.

Missed-call text-back

TodayCalls during busy hours go to voicemail, and many drivers call another shop. NextThe caller gets a text right away with a link to pick tires online.
Target: saves a ~3 min callback

After-hours phone line

TodayNobody answers at night or on Sundays. NextAn AI assistant answers, takes the car and tire size, and books the install. It says it is automated.
Target: handled like an online request

Quote follow-up

TodayPeople get a price, leave to think about it, and no one checks back. NextThe next day they get one text with their quote and a link to book.
Target: saves a ~3 min follow-up call

Service reminders

TodayCustomers forget rotations, seasonal tire swaps and alignments. NextA text when one is due, based on their last visit, for customers who agreed.
Target: saves a ~3 min reminder call

Review requests

TodayHappy customers rarely leave a review on their own. NextOne text after each job with the shop’s Google review link.
Target: saves ~1 min per job

Planned with the owner. Times are targets, not results. Texts and calls go only to customers who contacted the business or agreed to hear from it, and they always say they are automated.

FAQ

Questions shop owners ask

Do customers see which supplier a tire comes from?

No. They see one inventory with stock and timing; the shop sees the supplier behind each option.

Can software really read a tire's size from a photo?

Yes. Size and specs are molded into the sidewall in a standard format. Anything unclear goes to a person to check.

Did the shop have to replace its systems?

No. Everything feeds the warehouse system and calendar the shop already used.

Times are per task, worked out with the owner by walking through each step of the old process and the new one. Your times will depend on how your shop runs today. We don’t publish clients’ revenue.

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